Frequent questions

When do I receive my swimsuit?

After receiving your payment, we ship it in one business day from Medellín and you receive it in approximately two business days.

We have same day service in Medellín and Bogotá through rappi or at +573165303347 you can schedule it.

International shipping takes 4 business days.

Can I make a return?

The exchange must be made in less than 8 business days after the product is received.

The return costs must be assumed by the customer for orders of less than 160,000 and are 16,000 in most cities in Colombia.

For changes, please contact us at phone in Colombia (+57) 316 530 3347.

What payment methods do you handle?

Bank deposit in Bancolombia and Davivienda, we receive all cards through Wompi (Bancolombia application), Addi, cash on delivery and paypal for international.

Is it safe to buy Swim Dresses from Piel Canela?

Yes a lot!. Don't worry! Piel Canela would never keep money from his clients. Our more than 260,000 followers on can confirm it for you!

Where are the points of sale?

We have points of sale in Medellín and Bogotá, find out all the addresses here